Orders will be prepared for shipment within 24 hours .

The Netherlands
1–2 business days

Belgium
1–2 business days

Germany & France
2–4 business days

EU
4–10 business days

United States (DHL Express)
2–5 business days

United Kingdom
5–10 business days

Worldwide
7–14 business days

If you receive an incorrect or damaged product, please contact us immediately and include photos of the damaged packaging and products. We will get back to you as soon as possible.

We strive to ensure you're completely satisfied with your purchase on our website. However, if for any reason you're not satisfied with your purchase, we offer a 14-day returns policy from the date you receive your order.

Conditions for returns:

• Returns within 14 days: You have the right to return your product(s) within 14 days of receipt.
• Unused condition: Returned products must be unused, undamaged, and in a saleable condition. All original tags, packaging, and accessories must also be returned.
• Original packaging: Please ensure the product is returned in its original packaging to prevent damage during transportation.
• Return costs: The costs for returning the product are the responsibility of the customer, unless otherwise stated.

Returns Process:

• Contact us: Send us an email at info@lamouettebags.nl with your order number and the reason for your return. We will then provide you with instructions on how to return the product.
• Pack the product: Make sure the product is securely packed in its original packaging or other sturdy packaging to prevent damage during transit.
• Returns: Send the product back to the address we provide. Make sure you send the package with traceable shipping and keep your receipt until your return has been processed.

Refund:

Once we've received and inspected the returned product, we'll refund the purchase price, excluding any shipping costs, within [number] business days. The refund will be processed through the original payment method used for the purchase.

Contact:

If you have any questions about our returns policy, please feel free to contact us at info@lamouettebags.nl

We strive to offer high-quality products and services to our customers. However, if you are not satisfied with your purchase, we offer a warranty that complies with legal requirements. Our warranty covers manufacturing defects and malfunctions for a certain period after purchase. If you have any problems with your product, please contact us as soon as possible to initiate the warranty process. Please note that our warranty does not cover damage caused by improper use, abuse, or normal wear and tear of the product.